Cāru NYC offers 100% guarantee with returns and exchanges up to 15 days after purchase. For returns, please send to 841 San Anselmo Ave, San Anselmo CA, 94960. To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Cāru NYC, 841 San Anselmo Ave, San Anselmo CA, 94960, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Cāru NYC, 841 San Anselmo Ave, San Anselmo CA, 94960, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.